Dyson Promises AS Support and Commitment to Korean Customers

(1)AS support and commitment to Korean customers
(2)Global technology company Dyson announced that it immediately resolved the unsavory delays experienced by Korean consumers in the after-sales service process, introduced a stronger AS policy to reduce customer inconvenience, and announced the details
(3)Rob Webster, general manager of Webster Dyson Asia-Pacific, said, “We deeply apologize for the inconvenience caused to our customers during the repair process,” adding, “Dyson will do its best to serve customers who use the product and as part of that, we will resolve all of the delayed repairs by the end of November.”
(4)In addition, for the experience of premium hair care products and continuous product satisfaction of Korean customers, Dyson Korea is committed to implementing a strengthened AS policy and ensuring that it can be implemented as promised to all hair care product customers
(5)- Free repair or exchange or refund of new products during the warranty period Free repair of all products excluding intentional negligence regardless of customer negligence
(6)Lower cost of paid repair of hair care products for customers for up to two years after warranty period
(7)Dyson continues to complement innovations in new products and services, and Dyson Korea will do its best to provide higher level customer service
(8)Dyson Korea hair care product service policy strengthened through overall review of customer support
(9)- Dyson provides all customers who receive AS within the warranty period with the same service, such as free repair, replacement or refund of new products, regardless of customer negligence
(10)After receiving AS, complete all product repairs within 72 hours of business hours, or provide customers with the same rental service free of charge until such repairs are completed after 72 hours
(11)- Expansion of paid repair services and reduction of paid repair costs for all products for an additional two years after the warranty period