Promises to actively communicate with employees in the future
Roh Tae-moon, president of Samsung Electronics’ MX division, acknowledged and apologized for the lack of communication with executives and employees regarding the game optimization service GOS.According to the industry on the 10th, President Roh apologized to executives and employees through an internal town hall meeting, acknowledging the lack of communication with executives and employees in the process of developing the Galaxy S22 series.
President Roh apologized for the lack of communication and promised to strengthen communication with executives and employees in the future
President Roh’s move is interpreted as an
measure following the recent decline in morale of Samsung Electronics executives and employees due to consumer criticism over the mandatory GOS.
Regarding the mandatory GOS, there was a claim internally that Samsung Electronics should install a heat sink, saying, “It is not a problem to be solved in terms of software.”
However, in the end, the Galaxy S22 series was released with GOS mandatory, and consumers are strongly protesting against the measure.
Accordingly, software updates are being carried out so that users can choose to operate GOS. However, it is interpreted that Samsung Electronics was in the midst of controversy and expressed sorry to its executives and employees.
Meanwhile, Samsung Electronics’ MX division made GOS mandatory for the Galaxy S22 series, drawing strong protests from consumers.
It is pointed out that Samsung Electronics did not provide sufficient explanation even though GOS degraded the performance of smartphones.
In response, Samsung Electronics apologized, “We plan to conduct a software update that provides performance-first options as soon as possible. We apologize for causing concern to customers due to the GOS controversy.”
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