Boss, embarrassed by the refund request

(1)This is the first time I’ve had this experience since I’ve been running it for 7 years, so I’m posting it carefully
(2)I made a cake at 11 a.m
(3)He went to see me at 3 o’clock
(4)He brought it back because it broke on the road
(5)You left it on your lap when you took it
(6)It’s mixed with cream mascarpone cream
(7)It’s not whipped cream. It’s a hard cream
(8)Lemon jam is not slippery, but it’s a sticky type with a lot of sugar
(9)I fixed the bottom of the cake with a pin
(10)”When we first gave it to you, wasn’t it great?”
(11)When you’re on the move, the vehicle is moving
(12)It’s not our fault
(13)That’s what I said
(14)He got angry because he didn’t say sorry in the first place
(15)Anyway, he asked me to do it on my own, whether it was edited or new
(16)I thought I couldn’t make a new one right now, so I said I’d edit it as much as I can, but he asked me if I had to wait here
(17)You have to talk about it
(18)Then, if you come to the bathroom in the evening when it’s conveniently
(19)I said I’d do a new one for you
(20)Honestly, even if I fix it, I don’t think I’ll feel comfortable giving you a broken cake
(21)I thought it would be better to make a new one for you

(1)This is the first time
(2)I think I didn’t respond well, too. I felt uncomfortable
(3)It’s my first time writing because it’s an unfair day