Starbucks employee sued customer

(1)I sued a customer today
(2)Starbucks NSer57
(3)The customer I sued was pointing fingers and swearing at me
(4)He took away my cell phone, which was recording abuse, erased it, threw it on the floor, tried to smash it, grabbed me by the collar, and even threw a tissue that wiped my drink
(5)When ordering from POS, the customer used the Rainy Day coupon in the diary and said, “Two lattes, please.” I checked the order and asked if it was okay to serve it as a mug
(6)The customer said it was right and paid for it by asking for a disposable glass, but when the drink came out, he got angry with his partner at the bar I heard you ordered 1 cup of warm food and 1 cup of ice

(1)My partner at the bar was flustered, so I just said, “You ordered two warm drinks,” and since then, he’s been verbally abusive I screamed that I wouldn’t leave anything like you alone, and I screamed and checked my name tag, but I kept swearing
(2)I don’t think I heard it right because my partner at the bar was trying to fix the situationDespite the fact that he offered a new drink saying sorry, the manager screamed and cursed, so I approached the handoff side saying, “I’m the manager” to calm him down, but he threatened me and insulted me, so it’s hard to respond if you’re so excited.”
(3)But he kept swearing at me He got angry and said, “Look at my companion looking up and down,” so I informed him that if he keeps swearing like this, he has no choice but to record. When he started recording, the customer took his phone and tried to erase the recorded part in front of him, but he was caught by the collar while trying to stop him
(4)When someone released his collar and got his phone back, he resumed recording, and the customer seemed to be conscious of the recording, but soon he got angry again by continuously making a loud noise I’m sucking the new drink
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(1)When the manager came down after the break
(2)I blamed myself and cursed I should get an apology from him I ordered correctly, but I made a mistake and didn’t even apologize I only cursed at him I didn’t do it to her, but I threw my bag out of anger, so I wondered why it was a curse
(3)Then he threw the drink on the tray to ask for a refund, and when it got on his hand, he wiped his hand with a napkin and threw it at me Even in front of the store manager, all these actions and words were done while drinking continuously They asked me to refund those drinks
(4)The manager’s actions behind this made me even more frustrated At least I thought he’d protect me when the manager came down I’m the head of the store, and in the event of a customer conflict, he refused to abide by the manual, which requires the on-site exclusion of respondents, and told me to keep standing there and apologize to the customer later So I had to force myself to apologize, which I didn’t want. Instis

(1)In the meantime, a customer at POS shouted, “Stop it. Can’t you see the people in line here?” and the manager sent me straight to POS to take the order, looking into the eyes of the customers who watched the scene from start to finish I felt really ashamed and ashamed and wanted to die on the spot, but I couldn’t run away because of responsibility and saw the Force until the end
(2)After some of the customers who had been pushed out of the force, the manager asked me to explain in the backroom and I explained a series of processes Even though he was caught by the collar, he didn’t seem to listen with a cold expression, but it happened to me, too. Isn’t it the same if you go around here? The CE score of the store is not good, so look back on your service mind. I have a local manager on the second floor, so I have to go report the situation
(3)Eventually, I had to work with fear and shame until the rush hour, and on my way home, I was not told if it was okay to greet DM who was sitting on the second floor twice, so I had to leave work with cold eyes

(1)From the moment I left work, I cried because it was so unfair I couldn’t stand it, so I sent a bloke back to the store manager late at night Things from the moment you received the order from the customer to the moment you left, but the manager understands your position, but he also knows what the customer says The situation has already ended, and I didn’t know that the customer was grabbed by the collar, saying, “Isn’t it inevitable if you take issue with your attitude?” At that moment, I was out of energyI was just saying that you didn’t listen to me properly. I had nothing to say anymore. I said I’d go to work tomorrow properly and waited for a reply. But I didn’t read my messages until after 5 a.m. and left a reply in the managers’ group chat room. So I went to open work thinking that it would be hard to go around here, let alone get a promotion
(2)In fact, in this area, the manager bullied supervisors to quit two people and reported them as bullying in the process of leaving the company, but it was the end of sending them to another store, and only supervisors were retired And the manager who bullied the supervisor into leaving the company won the Bravo Award a short time later
(3)So, I printed out all the partner care guides as soon as I got to work at the open, thinking that I would do everything I could I followed the malicious customer response manual, so I’m going to ask the manager to follow this guide
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(1)Before the manager went to work, I organized the MD and food that came in at the opening Coincidentally, I opened it with my partner who responded to me and the customer the day before My partner, who witnessed what happened the day before, quietly helped me who couldn’t work properly because of crying
(2)I was so emotional during work that I cried in the back room and made a drink, and when I cried again, I repeatedly went into the back room and cried, but thankfully, my partner told me to come out when I was ready
(3)Later, another customer who watched the rampage was introduced to write a VOC, saying he was shocked by the vicious manager’s attitude, which he tolerated after the employee was grabbed by the collar and assaulted, and only then did I hear from the DM if it was okay by phone
(4)The manager went up to the second floor without making proper eye contact after middle school, changed his work clothes, and told me he had something to say, and I asked him to follow the procedure with a printed partner guide And he said to me, “There’s something like that here.” And he said, “I didn’t get a VOC.” And then he said, “I’m sorry.”
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(1)But I didn’t feel any sincerity at all That’s what I kept thinking I wonder if he would have apologized to me even if I didn’t get any complaints. Is it really true? I got a low score for the first time in my life in this competency evaluation I was expecting it, but it was even more shocking when I actually checked it
(2)I’ve been feeling suicidal ever since that incident I’m undergoing psychiatric treatment at the hands of my parents who found out about the incident Even now, more than a month ago, I can’t sleep without sleeping pills and I’m afraid to go out of the house except for going to the hospital
(3)I was shocked by customers, but I was also shocked by the attitude of store managers who did not protect their partners at all
(4)So far, I’ve dealt with a lot of malicious customers. However, I’ve never seen a customer who is directly violent, and I was the shift manager when dealing with malicious customers, so I thought that if the store manager or the DM could watch the situation on the ground, of course, they would protect the employee I, too, sent him to the back room and removed him from the scene, but I wasn’t protected, and that’s when I thought

(1)ㅆ [Fan ID] – “Fan ID”. – “Fan ID”
(2)The company doesn’t protect a partner who’s hurt, and I wonder why I’ve been working so hard
(3)Also, if I continue to endure it like this, more and more customers will experience that nothing will happen even if I abuse my partner, and more partners will experience the same experience as me
(4)So I mustered up the courage to sue the customerThere’s a saying on the rights that sleepers are not protected My rights are now going to be found by me, and the customer told me to go to the end, so I’m going to go to the end, too
(5)Thank you for reading this
(6)Thank you for your support. I’ll cheer up
(7)Pleas to punish perpetrators of Starbucks employee assault case
(8)May 15, 2020 Strong punishment is required for incidents in which a customer commits abusive language and assault on an employee
(9)Please leave a comment